Terms and sales conditions 



Route du Val
61700 Lonlay l'Abbaye - France
Phone: +33 (0) 2 33 30 64 64
Fax: +33 (0) 2 76 34 17 67

S.A.S. with a capital of 1 000 000 €
R.C.S. Condé-sur-Noireau 376.450.029 B
SIREN 376.450.029.00016
EU VAT ID: FR 51.376.450.029

CITEO : 6772: FR210411_01JKJO


These general conditions apply to all orders of products placed on the website of BISCUITERIE DE L'ABBAYE, accessible at www.biscuiterie-abbaye.com.

The validation of the order by the buyer implies full acceptance of these Terms and Conditions.

BISCUITERIE DE L'ABBAYE reserves the right to modify at any time these terms and conditions. The general conditions in force and available on the website at the time of confirmation of the order by the customer will then be applicable.



The prices of products are expressed in Euros and all taxes included, excluding shipping costs. All orders placed on our website are eligible for French VAT.

Prices are subject to change. However, the prices listed on your order, after validation and registration, are firm and final.



To place an order, the customer must follow the various stages of placing order scrolling on the website. The customer undertakes to communicate, as part of the placing of the order, accurate, sufficient and exhaustive information in order, in particular, to allow BISCUITERIE DE L'ABBAYE to execute the order.

The customer validates his order when he clicks on "Order", at the end of the ordering process and after ticking the box validating his acceptance of the general conditions, at the bottom of the page "Checkout / Payment" without reserve of the order by the customer.

BISCUITERIE DE L'ABBAYE confirms to the customer the contractual information of the order by e-mail addressed at the latest at the time of delivery of the products.

The data recorded by BISCUITERIE DE L'ABBAYE constitute proof of the nature, content and date of the order. This one is archived by BISCUITERIE DE L'ABBAYE; the customer can access this archive by contacting the Customer Service.

The order is firm for BISCUITERIE DE L'ABBAYE, subject to its confirmation of the order addressed to the customer, from the effective settlement of the order by the customer, that is to say from the date of the definitive registration of the price to the credit of his bank account.

In case of default or difficulty of payment of the order or of a previous order by the customer, BISCUITERIE DE L'ABBAYE reserves the right to refuse any order of this one and to cancel the orders in progress.



Orders are payable in cash on the day of the order. Payment is made either by check, credit card or PayPal account.

- By credit card: acronyms CB, VISA, EUROCARD MASTERCARD. The entry of banking information is done on a secure server to ensure the security and confidentiality of the information provided during the banking transaction. The payment by credit card is secured by Ogone, and the amount is debited at the validation of the order. With this system, payment by credit card is made directly on the secure server of the BISCUITERIE DE L'ABBAYE bank. At no time will the Buyer's card number be communicated to BISCUITERIE DE L'ABBAYE.

The customer's order will be taken into account by BISCUITERIE DE L'ABBAYE only after validation of its payment by the payment center. In case of refusal of payment by the payment center, the order will be automatically refused.

-By check issued by a bank domiciled in France: it must correspond to the amount of the order and be made payable to Biscuiterie de l'Abbaye. It must be addressed to Biscuiterie de l'Abbaye - Internet order service - Route du Val - 61700 Lonlay l'Abbaye - France (by specifying the number of the order on the back of the check). This is returned to the collection upon receipt. The order will be taken into account subject to its perfect collection by BISCUITERIE DE L'ABBAYE.

- by PAYPAL account: By choosing the payment via PayPal, the Customer will be automatically directed to his PayPal account. Once the PayPal payment has been validated, the Customer can complete the order on the website. Payment by Paypal is debited from the Paypal account of the Customer at the time of the order.

A paper invoice is attached to the package. A digital invoice is made available to the customer in the "My Account" section of the website.



6.1. Delivery methods

For each order, the mode (s) of delivery possible and the delivery costs are proposed to the customer before the confirmation of the order. The customer must choose the mode of transportation that he retains. This option entails the customer's acceptance to pay the price corresponding to the chosen delivery method as indicated on the website.

Deliveries are made in France and abroad. Shipping costs are offered from 50 Euros order (excluding shipping) for delivery in Metropolitan France only.

The customer can choose from the following delivery methods:

- At home: delivery is made to the address indicated when placing the order.

The goods are deemed delivered when the Post Office or the carrier has come to the address of the recipient, has notified a notice of passage or a notice of proceeding to the recipient (only the proof of the Post Office is authentic).

- Withdrawal in one of the shops of the Biscuiterie de l’Abbaye :

Outlet Store - Route du Val - 61700 Lonlay l'Abbaye (France)

or Biscuiterie de l’Abbaye Shop - rue des Casinos - 61140 Bagnoles de l'Orne (France).

In this case, no shipping costs will be due and the customer will receive a discount of 10%. The customer will be notified by e-mail of the arrival of his order in the shop. When the withdrawal of his order, which must intervene at the latest in the 8 days following the email of BISCUITERIE DE L'ABBAYE, a proof of order will be asked to the customer.

- Relay point withdrawal: the customer will be informed of the availability of his package by SMS or e-mail. He will have a period of 10 working days to recover it. After this period, the package will be returned.

Delivery takes place at the address indicated by the customer when ordering. The responsibility of BISCUITERIE DE L'ABBAYE can not be sought in case of indication of wrong address by the customer, including if this error prevents or delays the delivery of products.

If the consignee does not show up to withdraw his parcel within the time indicated, if necessary within the time indicated by the carrier, and / or in case the parcel is redirected to BISCUITERIE DE L'ABBAYE, the delivery will be considered as performed and no refund or redirection of the order to another address will be made.


6.2. Delivery delay

Delivery is made to the address indicated when placing the order, within 8 working days for deliveries in Metropolitan France, and 15 working days for deliveries outside Metropolitan France, from the receipt of the order (or on receipt of the check, for customers who have chosen this method of payment) and subject to the availability of products (excluding custom boxes). Exceptionally, these periods may be lengthened during periods of annual leave.

For orders with custom boxes, the delivery terms for custom boxes below will apply to all items in the order. BISCUITERIE DE L'ABBAYE will not proceed to a splitting of deliveries.

For custom boxes, delivery is made within 30 working days for deliveries in Metropolitan France, and 35 working days for deliveries outside Metropolitan France, from the receipt of the order (or upon receipt of the check , for customers who have chosen this method of payment) and subject to the availability of products.
The deadlines are indicative, BISCUITERIE DE L'ABBAYE can not be held responsible for delays beyond its control.
In case of unavailable items for a certain period (indicated on the product sheet), the delivery time is based on the longest time. BISCUITERIE DE L'ABBAYE however reserves the right to split deliveries. In this case, the participation in the processing and shipping costs will only be charged for one shipment.


6.3. Reception

Upon delivery of the product, the customer must unpack the product (s) in the presence of the postman. He must then check the conformity of the delivered order before signing the delivery note.
In case of anomaly concerning the delivery, the customer must indicate its reserves in the form of handwritten observations detailed, dated, explicit and accompanied by his signature on the delivery note.
These anomalies can be for example:
- Damaged product: scratches, bumps, shocks ...
- Product not conforming in kind (error of reference, ...) or in quantity ...
In case of anomaly or non-compliance, the customer must refuse the package and must, as soon as possible on the day of delivery, send its complaints to customer service BISCUITERIE DE L'ABBAYE by registered letter.
Any complaint made outside this period may be rejected without possibility of recourse for the customer. The absence of claims, the non-issuance of reservations by the customer mean that the order delivered is deemed satisfactory and can not be the subject of any subsequent dispute. For example, the customer can not issue a reservation to BISCUITERIE DE L'ABBAYE after the departure of the postman, if the package has not been opened in the presence of the agent of the Post.
The risks related to the products are transferred to the customer from the receipt of the products by the customer or by the person who has received the order on his behalf and, in particular, by the reception or reception service for deliveries to public establishments or private.


Our product offers and prices are valid as long as they are visible on the website, while stocks last.

In this context, indications on the availability of products are provided before placing your order on the product sheet. In the event of unavailability of product after placing your order, we will notify you by e-mail or by mail.

In case of unavailability of all or part of the order, the refund will be made at BISCUITERIE DE L'ABBAYE's choice by crediting the customer's bank account or by check no later than 30 days after the payment of the sums by the customer.


8. RIGHT OF WITHDRAWAL (Article only applicable to sales to individuals, for purposes that are not part of a commercial, industrial, artisanal or liberal activity).

In accordance with Article L.121-21 of the Consumer Code, the Customer has a right of withdrawal of a period of 14 days from receipt of the products. In the case of an order for several goods delivered separately, the period runs from the receipt of the last good. The withdrawal form must be sent by mail to: Biscuiterie de l'Abbaye - Internet Order Service - Le Val - 61700 Lonlay l'Abbaye - France.

Products must be returned at the latest within 14 days after the communication of the decision to retract. The return costs will be borne by the Customer. Only the price of the product (s) purchased and the shipping costs will be refunded. The return is to be made in the original condition and complete (unopened packaging ...), and accompanied by a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer are not included.

The refund will be made within 14 days from the reception by BISCUITERIE DE L'ABBAYE of the request of exercise of the right of retraction by the Customer. However, in accordance with paragraph 2 of Article L 121-21-4 of the Consumer Code, this repayment period is deferred until the recovery of the product BISCUITERIE DE L'ABBAYE or until the Customer provided proof of shipment of the product concerned. The proof of shipment of the product means any means of justifying without dispute the shipment of the product concerned to BISCUITERIE DE L'ABBAYE.

Any request returned to BISCUITERIE DE L'ABBAYE beyond this period of 14 days for any reason whatsoever can not be accepted. For example, the following reasons can not be taken into account:

the impossibility of contacting the customer service by telephone, the Customer being able to send an e-mail;

the client's absence during the 14 days following receipt of the order by a third party,

the delivery of the Order on a vacation or secondary residence.

Return address:
Biscuiterie de l’Abbaye
Route du Val


Download the withdrawal form

Pursuant to Article L.121-20-2 of the Consumer Code, this right of withdrawal does not apply to the supply of goods made to the consumer's specifications or clearly personalized.

Thus, articles that have been the subject of personalization are not affected by the right of withdrawal referred to above.



The content and each of the elements of the website are the exclusive property of BISCUITERIE DE L'ABBAYE and are protected in particular as intellectual property and copyright. Reproduction, imitation and representation, total or partial, of these elements without the express and prior agreement of BISCUITERIE DE L'ABBAYE constitute an infringement and / or civil fault incurring the civil and / or criminal responsibility of the offender.



All information and personal data collected by BISCUITERIE DE L'ABBAYE as part of the placing of an order on the website are subject to computer processing for processing the online order and its execution. In accordance with the law n ° 78-17 of January 6th, 1978 modified in 2004, the customer has a right of access, rectification, opposition and suppression of the personal data collected by BISCUITERIE DE L'ABBAYE within the framework the placing of the order.

11.1. Respect for the rights of others, morals and morals.

BISCUITERIE DE L'ABBAYE offers the Customer the opportunity to personalize certain products sold on the website by inserting on these products photos, data, images or texts (hereinafter "Contents"). However, the Customer agrees not to download Content that may violate the rights of third parties, including intellectual property rights, image rights, or the attraction of privacy. Similarly, the Customer undertakes not to download Content that is contrary to the law, public order or morality, and in particular, being defamatory, abusive, vulgar, obscene, racist, homophobic, xenophobic, pornographic, or discriminatory, inciting to the consumption of alcohol, tobacco or more broadly any Content which would be considered by BISCUITERIE DE L'ABBAYE as being contrary to the morality and the law, as well as the values ​​and the interests of BISCUITERIE DE L’ABBAYE.

The Content must also be free of any potentially harmful viruses, programs or computer files.

The Customer guarantees to BISCUITERIE DE L'ABBAYE that he holds all the intellectual property rights and necessary authorizations on the Contents he wishes to affix on the requested products.

In the event of a claim or a lawsuit resulting in particular from the counterfeiting of the Client and / or, as the case may be, BISCUITERIE DE L'ABBAYE, the Customer is solely responsible and will bear all the costs related to this procedure as well as all convictions handed down.

BISCUITERIE DE L'ABBAYE reserves the right to refuse to execute an order that includes Content that does not comply with the conditions mentioned above (the affixing of an element can not however be interpreted as a recognition, by BISCUITERIE DE L ABBAYE, of the legality of the said Content).


11.2. Preservation of contents

Once the custom product order has been placed, the Content uploaded to the Website is destroyed and can not be used again by the Customer. If the Customer wishes to make a new order and use the same Content, it will be up to him to download these Content again on the Website. BISCUITERIE DE L'ABBAYE is not responsible for the loss or destruction of the Content uploaded to its Website for the purpose of performing the personalization service. It is the Customer's responsibility to keep copies of its Contents.
However, before ordering his personalized product (s), the Customer can save his creation, whether or not it is finalized, in his customer area, for a maximum duration of thirty days. By accessing his client area, he may, within this thirty-day period, delete or modify his creation and order his personalized product (s). At the end of this thirty-day period, the creation of the Client and the Content used in its creation will be automatically removed from its client area.


11.3. Ready for shooting

BISCUITERIE DE L'ABBAYE does not carry out any validation of personalized products. The Customer is therefore required to verify, before confirming his order on the Website, that:

- Contents do not contain any spelling, grammar or punctuation errors, or graphics errors

- the Content and in particular the downloaded images and photographs are of sufficient quality to allow a good reproduction. The personalization service of BISCUITERIE DE L'ABBAYE may inform the Client in case of poor or insufficient quality of its Contents.

The confirmation of the order by the Customer is worth validation of the good to print and excludes any liability of BISCUITERIE DE L'ABBAYE for the prints made both on the editorial and on the visual rendering. In particular, BISCUITERIE DE L'ABBAYE is not responsible for any differences in color, framing, or sharpness between the visuals of custom products visible on the Website and the final rendering of personalized products once printed.


Quality and size of the picture

The print quality depends directly on the quality of the transmitted picture. The picture must be controlled by the Customer.

BISCUITERIE DE L'ABBAYE advises to respect certain criteria of:

- Size of the shot (in mega pixels),

- Exhibition (avoid photos under or over exposed)

- Blur (a photo that has had a focus problem, a subject movement, a camera shake, a brightness at the time of shooting)

In general, the downloaded image must meet the following requirements:

- File format: .png, .jpg, .bmp or .tif

- Minimum resolution of 150 dpi, ideal 300 dpi

- Maximum data size: 5 MB



For any information or question, the customer service of BISCUITERIE DE L'ABBAYE is at your disposal:


E-commerce Customer Service

Valley Road

61700 Lonlay l’Abbaye – France

Phone: +33 (0)2 33 30 64 64